Returns & Exchanges
At Music Swop Shop, we want you to be completely satisfied with your gear, which is why we offer a 7-day return policy for any items that do not meet your expectations or arrive with undisclosed technical issues. Please note that certain vintage or consignment items may be subject to specific conditions as outlined at the time of purchase.
Initiate Your Return
Contact our support team within 7 days of receiving your item to request a Return Authorization (RA) number and confirm eligibility.
Package Your Gear
Securely pack the instrument or electronic component in its original packaging, ensuring all cables, manuals, and accessories are included.
Ship to Workshop
Affix the provided return label or ship the item via a tracked courier service to our Melbourne storefront for inspection.
Inspection and Refund
Once our technicians verify the item's condition, we will process your refund or store credit within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing